To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

 

GRPS MISSION: Our mission is to ensure that all students are educated, self-directed and productive members of society.

 

Title:                NETWORK AND SYSTEMS TECHNICIAN

Department:    Management Information Services

Unit:                 Professional and Administrative Exempt

Salary 105:      The compensation range listed is based on average 1-15 years of experience. 

                         Specific salary paid is based on relevant years of experience. 

 

JOB SUMMARY

The Network and Systems Technician is responsible for designing, developing, creating, testing, implementing, documenting, and maintaining applications and configurations for network switching, routing, wireless access, telephony, and other network-based systems and components. This person is also responsible for troubleshooting, installing, testing, maintaining, and upgrading network hardware and software. This person will serve as an escalation technician for network, systems, and infrastructure issues reported to the MIS Helpdesk, as well as provide real-time support for other MIS technicians.  This position involves regular travel for on-site work and includes maintaining logs and giving oral and/or written reports prepared in a professional manner regarding tasks/projects in progress and completed.  This position reports to the Director of MIS.

 

ESSENTIAL JOB FUNCTIONS

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular on time and in person attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

 

• Design, develop, create, test, implement, document, and maintain applications and configurations for network switching, routing, wireless access, telephony, and other network-based systems and components
• Design and implement methods for monitoring, maintaining, and documenting infrastructure systems and equipment to ensure stable operation, reliability, and that service level expectations are met for all dependent systems.
• Lead priority troubleshooting and support of systems as directed by Network and Systems Administrators or MIS Supervisors.
• Troubleshoot network systems, components, and related hardware and software and perform repairs to these systems throughout the district.
• Participate in an on-call rotation to monitor, troubleshoot, and repair critical systems and respond to emergency customer requests during off-hours.
• Provide task progress and completion data to supervisor, other technicians, and Helpdesk personnel, as required.
• Provide service request progress and completion data to customers and other technicians in a timely, accurate, and professional manner.
• Provide service request escalation support for Helpdesk and other technicians.
• Participate in identifying systems needs for special events. Perform escalation and on-demand support for other technicians during special events, both in and outside regular business hours.
• Perform specific, just-in-time training on the operation of system devices, end-user technologies, and related software for technicians and customers as needed.
• Create and maintain documentation, work instructions, and knowledgebase articles for both technician and customer consumption on the operation and troubleshooting of network and related technology systems.
• Maintain a high level of technical knowledge and expertise through a continual education process, both formal and self-taught.
• Interact with customers, co-workers, administration, students, parents, and the community in positive, supportive, and cooperative ways.
• Perform other tasks, as requested.

QUALIFICATIONS

Education and Experience:

• Associate degree in Computer Science or equivalent training or work experience as outlined in the bullets below.
• Minimum of three years of hands-on experience troubleshooting, configuring, and repairing a variety of network hardware, software, and technology systems (Cisco CNA Preferred).

 

Preferred Qualifications:

• Experience with enterprise network hardware, software, and infrastructure
• Experience working with architectural and construction firms in the design and implementation of technology infrastructure
• Experience with specific applications and technologies preferred, including the following:  Structured fiber and copper ethernet cabling systems, Windows Desktop and Server OSes, Microsoft Office, Microsoft Office365, Microsoft SharePoint, Microsoft OneDrive, Microsoft Teams, Apple iOS, Chrome OS, Mac OS, Android OS, Microsoft ActiveDirectory, 802.11 wireless networking, AiPhone security components, Honeywell physical security components, PCSC physical security components, KeySystems physical security systems, Cyberdata infrastructure components, HID and NFT physical security systems, enterprise UPS systems, enterprise generator systems, enterprise building management systems, data center fire suppression systems, digital signage systems and software, Cisco IOS, Cisco telephony systems, and remote control software

Knowledge, Skills and Abilities:

• Ability to research, test, and collect information on new ideas/concepts and possess a strong conceptual background in technological issues with careful, well thought out implementations
• Ability to quickly learn new skills
• The ability to manage multiple tasks simultaneously and work effectively under pressure with end-users at all skill levels
• Effective oral and written communication skills
• Demonstrated ability to work in a fast-paced team environment
• Customer service focus with the ability to relate well with staff and the school community with excellent communication and cooperation
• Demonstrated ability to work with a variety of individuals in a problem-solving situation
• Ability to identify the root causes of problems and to apply and document permanent corrective actions to repair the problems
• Demonstrated project management, organizational and time management skills

ADA REQUIREMENTS

The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus.

 

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. 

 

MENTAL FUNCTIONS

While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

 

METHOD OF APPLICATION:

Grand Rapids Public Schools manages employment applications online.  Applications must be completed online at grps.org/careers. No hardcopy applications/resumes will be accepted for this position.   Computer terminals are available in the GRPS Franklin Campus lobby from 8:00am – 4:00pm, Monday-Friday, for applicant use (Monday – Thursday during the summer).

 

Non-Discrimination

The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran, or military status.

 

Americans with Disabilities Act accommodations: Assistance with the application process may be requested through the Human Resources Department at (616) 819-2022 or humanresources@grps.org.